Frequently Asked Questions
Everything you need to know about upgrading your sleep experience.
How long does it take for my mattress to be delivered?
Standard delivery typically takes 5 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS.
Do you offer a trial period for mattresses?
Yes, we offer a 100-night risk-free trial on select mattress models. If you are not completely satisfied with the comfort, you can initiate a return for a full refund.
What kind of warranty comes with Duroflex products?
Our mattresses come with a limited warranty ranging from 5 to 10 years, covering manufacturing defects and structural flaws. Pillows and accessories carry a 1-year warranty.
Is assembly required for the bed frames?
Most of our bed frames are designed for easy assembly. We provide a detailed instruction manual, and in select cities, we offer free professional installation services.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer No-Cost EMI options through leading banks and financial partners.
How do I care for my Duroflex mattress?
We recommend using a waterproof mattress protector and rotating the mattress 180 degrees every 3 months to ensure even wear and longevity.