Returns & Exchanges
At Duroflex, we are committed to ensuring you enjoy the perfect sleep experience with our high-quality mattresses and home essentials. If you are not completely satisfied with your purchase, our streamlined return and exchange policy is designed to provide a hassle-free resolution within the specified trial period.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return or exchange within 10 days of delivery.
Quality Inspection
Our support team will schedule a brief virtual or in-person inspection to ensure the product is in its original condition and free from any external damage.
Reverse Pickup
Once approved, our logistics partners will coordinate a convenient time to collect the item from your doorstep at no additional cost to you.
Refund Processing
After the item reaches our warehouse and passes the final quality check, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing